Social / Support Worker What you need to know about the Social / Support Worker: It is a free service. You can refer yourself or someone you know. Your doctor/hospital may also refer you. The Social / Support Worker is located at the Community Health Centre Monday to Friday between 9.00am – 3.00pm. You will need to make an appointment. The social worker does not tell you what to do they help you to find solutions to your situation. Your attendance is voluntary. Confidentiality is maintained at all times. Social / Support Workers can: Offer practical support around: Family changes Housing issues Financial worries Filling in forms Reading documents Understanding your health care Provide information Counselling Support: Assist you to be in control of your situation. Help you find strategies to reduce stress. Work with you to change challenging behaviours. Support you through Loss and Grief (death, loss of job, health etc). Group Work: Motivational Self Empowerment Stress Reduction Understanding and Living with a Mental Illness Rights and Responsibilities  You have the Right to: Be treated with respect, dignity and the utmost care. Feel physically and emotionally safe at all times. Feel in control of you support plan. Receive quality care by the Social / Support Worker at all times. Make your own informed decisions. You have the right to ask to be referred to another health professional. Your Responsibilities are: To be honest and upfront at all times with the Social / Support Worker. To attend your appointments at the scheduled time. Cancel appointments at least 12 hours in advance. Treat the Social / Support Worker with respect and dignity. Accept the outcomes of your own informed decisions. To ask questions about your care plan. Participate actively in your care plan. Contact Us

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